Handmade vegan friendly soaps

Return and Refunds

If you are not entirely satisfied with your product, then we operate a 14-Day Money Back Guarantee with free returns, and without any of the quibbles. On the rare occasion your product isn’t quite what you were expecting, then please email hello@artisansoapcompany.co.uk with the three things below;

  1. Order Reference Number
  2. Name of the item you would like to return
  3. Reason for returning

We do ask if you are not entirely satisfied with your product to please return in ‘as new’ condition in its sealed, original packaging. As soon as we have received your returned item we will process your refund, and this can take up to 9 – 14 business days before the refund is complete.

Due to the nature of some of our products, we are not always able to accept everything back due to hygiene reasons. The same applies to opened and used personal hygiene and skincare products. If you are having issues with your new product(s), then please get in touch and we will do everything that we can to find a solution for you.

Please remember to package the items you’re returning securely, and reuse any protective materials we used for your return delivery when possible.

If you still have questions, please don’t hesitate to get in touch with us at hello@artisansoapcompany.co.uk

Why Ethical Soap?

Our environment is at a critical point like we have never seen in the entire of human history, climate change is increasing at a rate that we cannot possibly sustain, and every aspect of our lives has a part to play in this. Most soaps use harsh chemicals and in some cases could be tested on animals. Here at The Artisan Soap Co, we believe there is a better way soap can be made, that can be cruelty-free, Eco Friendly and sustainable in a way that allows us to still enjoy the benefits of a beauty heath product without harming the environment or animals. With a large emphasis on being cruelty-free and plastic-free and other ethical practices, you can rest assured that when buying your soap bars from The Artisan Soap Co that you are buying an ethically sourced product that has been not only handmade right here in the UK but also a quality product that is all-natural and better for the planet.