Handmade vegan friendly soaps

Privacy Policy

Our Contact Details:

E-mail: hello@artisansoapcompany.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details) for the purposes of keeping in touch and providing services.
  • Cookies as detailed in our Cookie Policy

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Requesting information about services
  • Providing quotations for services
  • Providing services

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Any third parties you have requested information from me by such as Google My Business Request a Quote feature or third party website. 

We use the information that you have given me in order to:

  • Provide services listed on my website
  • Provide any additional services requested
  • Put you in touch with any third parties to provide services requested

I may share this information with legitimate service providers but I will always advise you of this in advance. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us on hello@artisansoapcompany.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored digitally on password protected drives on password protected devices. No details are stored in paper format for your protection, and where details have been hand written they are shredded as soon as they are finished with. 

The information collected is stored for as long as you are a client of The Artisan Soap Co – and for records such as financial transactions will be stored for 7 years in line with financial regulations. Email communications could be deleted 1 year after you have ended any service with The Artisan Soap Co, except where records must be kept for a legal purpose. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask me for copies of your personal information.

Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me using the details above if you wish to make a request.

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to us on the contact details above or by completing a form on our get in touch page. 

You can also complain to the ICO if you are unhappy with how I  have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk